Terms and conditions
Hotel cancellation/Amendments policy:
• Non-refundable. Flexible to reschedule if plans change. Date changes are subject to real-time availability, prices, and restrictions. Please inform us 5 days or more prior to check-in if you wish to change your arrival date.
• Any amendment requested within 5 days of the arrival date will be denied, and no refund will be provided.
Check-in and check-out policy:
• Check-in time is from 14:00, and check-out time is at 12:00.
• Early check-in is subject to room availability.
- Check-in before 07:00 incurs a 100% surcharge of the room rate for one night.
- Check-in between 07:00 and 10:00 incurs a 50% surcharge of the room rate for one night.
- Check-in between 10:00 and 13:00 incurs a 30% surcharge of the room rate for one night.
• Late check-out is subject to room availability.
- Check-out between 12:00 and 17:00 incurs a 50% surcharge of the room rate for one night.
- Check-out after 17:00 incurs a 100% surcharge of the room rate for one night.
Children and extra bed policies:
• Free maximum 2 children under 6 sharing bed with parents, including breakfast.
- Child from 6-10, sharing bed with parent will be charged 250.000vnd per child per night, including breakfast.
- Child over 10 and sharing bed with parent will be charged 400.000vnd/child/night, including breakfast.
• Extra bed is available for some of room type.
- Low season: 500,000 VND/night (included breakfast).
- High season: 600,000 VND/night (included breakfast).
- Public Holidays: 700,000 VND/night (included breakfast).
Rates are inclusive of:
• Complimentary daily breakfast (served from 06:30 to 10:00).
• Complimentary refreshing welcome drink upon arrival.
• Complimentary in-room tea and coffee facilities and 2 bottles of pure drinking water.
• Complimentary daily housekeeping services.
• Free using hotel facilities such as: kid’s club, infinity swimming pool…
• Complimentary high-speed wireless internet access in-room and throughout public areas.